Matt Wildes

Richmond, VA · (804) 389-0993 · matt@wildes.email

AWS certified professional with over ten years of technical engineering experience focused on solution architecture, project execution, automation, troubleshooting, and customer support. Creates raving and repeat customers as a trusted advisor for their key clients. I am accustomed to working in fast-paced, mission-critical environments; and continuously adapting to new technologies.

This website is proudly hosted on AWS.

Experience

Senior Technical Account Manager

Amazon Web Services (AWS)

April 2021 - Present

Solutions Architect

Digital Video Group

  • Design, implement, and support workflows for over 200 customers in the broadcast, advertising, post-production, and public sector industries.
  • Work closely with stakeholders and vendors, maintaining open communication to identify business objectives, manage expectations, and ensure customer success.
  • Provide thorough pre and post-sales support and serve as the customer advocate for technical inquiries throughout the project life-cycle.
  • Develop and support a custom .NET application for Fox Television Stations to automate the creation of on-air graphics during prime time for all of the Fox owned-and-operated television stations nationwide.

April 2019 - April 2021

Senior Systems Engineer

Digital Video Group

  • Collaborate with System Administrators to successfully deploy and support 500+ client workstations, file storage servers, media processing platforms, and asset management systems.
  • Continuously optimize the deployment and configuration process with automation tools written in Bash and PowerShell.
  • Create custom Homebrew Cask deployment scripts to automate software installation of macOS applications with Git version control.
  • Monitor customer sites and provide proactive performance maintenance to servers and client workstations.

June 2015 - April 2019

Manager, Post-Production

Metro Productions

  • Ensured on-time delivery and customer satisfaction for over 100 full-service, script to screen productions.
  • Managed the daily operations and supervised staff across multiple facilities.
  • Responsible for budget accountability, capital & operational expenditures, and developing company policies and processes from image acquisition to final delivery.

January 2013 - June 2015

Senior Video Editor

Metro Productions

  • On-line editor and Colorist responsible for delivering broadcast-quality content nationwide.
  • Proactively managed post-production resources for over 200 projects, consistently produced within constraints while successfully managing client expectations.
  • Contributed creative and technical guidance to clients, producers, sound editors, and graphic artists.
  • Maintained all post-production equipment, including tiered storage, and Windows / OS X workstations

November 2010 - January 2013

Video Editor

Metro Productions

  • On-line and creative editor for clients ranging from Fortune 500 corporations to government agencies.
  • Entrusted with crafting my client's messaging through supervised and remote editing sessions.

June 2008 - November 2010

Education

James Madison University

Bachelor of Science: Media Arts & Design

Concentration in Digital Video Post-Production

Class of 2008

Skills

Specialties
  • Highly Developed Organizational Skills
  • Trusted Advisor in the Post-Production Community
  • Deploying and Maintaining M&E Workflows
  • Educating, Training & Designing Solutions
  • Process Improvement & Simplification
  • Scripting & Programming: Bash, Python
  • Pragmatic User of GTD to Manage My Inbox and Prioritize Tasks

Awards & Certifications

Professional Achievements
Personal Awards